Privacy Policy
This Privacy Policy describes how Haven & Home, operated by ASSK Enterprise PTY LTD ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://havenandhome.co.uk (the "Website") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this policy.
Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources and have collected it within the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms of use, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The types of personal information we receive depend on how you interact with our Website and use our Services. When we use the term "personal information," we mean data that identifies, relates to, describes, or could reasonably be associated with you. The following outlines the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you provide directly through our Services may include:
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Basic contact information such as name, address, phone number, and email
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Order information, including billing and shipping address, payment confirmation, and contact details
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Account information, such as username, password, and security questions
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Shopping activity, including items viewed, added to cart, or added to a wishlist
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Customer service communications, such as messages or inquiries you send us
Some features of the Services may require you to provide specific personal information. You can choose not to provide this, but it may prevent you from using certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device type, browser details, IP address, network connection data, and how you use the Services. We use cookies, pixels, and similar technologies to collect this data.
Information We Receive From Third Parties
We may also receive personal information about you from third parties, such as:
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Technology providers like Shopify, who support our website functionality
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Payment processors who handle transactions on our behalf
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Advertising and analytics providers via tracking technologies (e.g., pixels, SDKs, or cookies)
We treat this data in accordance with this Privacy Policy. We are not responsible for the accuracy or privacy policies of third parties.
How We Use Your Personal Information
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Providing products and services: To process your orders, provide order updates, manage your account, facilitate returns/exchanges, and fulfill your purchases
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Marketing and advertising: To send promotional content via email, SMS, or post, and to display tailored advertisements
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Security and fraud prevention: To detect and respond to suspicious activity. You are responsible for maintaining your account credentials securely
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Customer support: To respond to inquiries and maintain a high level of customer service
Cookies
We use cookies to enhance your experience, perform analytics, and personalize content and ads. To learn more about cookies used on Shopify-powered sites, visit https://www.shopify.com/legal/cookies.
Managing Cookies
Most browsers accept cookies by default, but you can change your settings to remove or block cookies. Please note that doing so may impact the performance of certain website features. You can also adjust your preferences via our cookie banner when you first visit the site.
How We Share Personal Information
We may share your personal data in the following scenarios:
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With vendors or service providers who help us operate (e.g., payment processing, order fulfillment, IT support)
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With business or marketing partners, such as Shopify, to operate our website and promote services
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With your explicit consent or instruction (e.g., sharing information via social media login)
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Within our group of companies or affiliates, to operate our business
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To comply with legal obligations or enforce our terms
User-Generated Content
If you post product reviews or other content publicly via our Services, that content may be visible to anyone. We cannot control how others use this information, and we are not responsible for the privacy or security of content you choose to share publicly.
Third-Party Websites and Links
Our site may link to third-party platforms. These are not governed by this Privacy Policy. We recommend reviewing the privacy and security policies of any third-party sites you visit. We are not responsible for their content or data practices.
Security and Storage of Your Information
No method of transmission or storage is completely secure. We encourage you not to send sensitive information via unsecured channels. We retain your data only as long as necessary to fulfill our obligations, resolve disputes, and comply with legal requirements.
Your Rights and Choices
Depending on your location, you may have rights under applicable data protection laws, including:
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Access: Request information we hold about you
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Deletion: Ask us to erase your data
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Correction: Request corrections to inaccurate information
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Portability: Request a copy of your data in a portable format
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Restriction: Ask us to limit how we use your data
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Withdraw consent: Where processing is based on consent
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Appeal: Challenge our refusal of your request
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Marketing preferences: Opt out of promotional communications at any time
You may exercise these rights through our website or by contacting us using the details below. We may request identity verification before responding. You may also appoint an authorized agent to act on your behalf, provided proof of authorization is supplied.