Refund & Return Policy

Summary

• Return period: 14 days from receipt of goods

• Returns are not accepted after 14 days

• Refund processing time: 10 days

• The customer is responsible for return shipping costs

• No restocking fee will be charged

Order Return Procedure
You may return your order for any reason within 14 days of receipt. Returns are not accepted after this 14-day period. To initiate a return, please contact us via email. Our customer service team will provide you with the appropriate return address. This policy is governed by our Terms and Conditions. Please note: Items must be new, unused, and in their original packaging to be eligible for return.

The Refund Process
Refunds will be issued to the original payment method within 10 days of receiving the returned package.

Exchanges
If you would like to exchange an unused item, please contact us via email within 14 days of delivery to arrange the exchange.

Damaged and Incorrect Orders
If your order arrived damaged or includes an item you did not order, please contact us as soon as possible via email. Make sure to include your order number and clear photographs of the issue. This helps our team resolve the matter quickly and efficiently.

Order Cancellation
If you wish to cancel your order, please notify us as soon as possible after placing it. Orders that have already been processed or shipped cannot be canceled. If your cancellation request comes too late, you can still return the item within 14 days of receiving your order.

Contact:

Haven & Home is operated by ASSK Enterprise PTY LTD, a company based in Australia.

ABN:  34 674 646 596

Business address:
Level 1, 89 Pirie Street,
Adelaide, 5000 SA

Email:  hello@havenandhome.co.uk

Phone: +61871127471

Preferred contact method:  Email

Business hours:
Monday to Friday, 9:00 a.m. to 5:30 p.m. (ACST)